Returns & Exchanges
At Revopoint 3D Scanners Global Store, we stand behind the quality of our precision technology and offer a 30-day return window for products in original condition. If you are not completely satisfied with your scanning experience, our dedicated support team is here to assist with easy returns and exchanges.
Initiate Your Request
Contact our customer support team via email or our online portal within 30 days of receiving your scanner to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the 3D scanner, including all original accessories, cables, and calibration boards, in the original manufacturer packaging to prevent damage during transit.
Ship the Product
Affix the provided shipping label or send the package to our designated service center, ensuring you retain a tracking number for verification of delivery.
Inspection and Refund
Once our technical team inspects the device to confirm its condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing